September 14, 2021

Avalon Launches Business Process Outsourcing (BPO) Services

Avalon is proud to announce the launch of our new Business Process Outsourcing (BPO) division. Avalon’s BPO services will transform the way you do business, as the management of a variety of business processes – including secure print and mail, day-forward document scanning, and other managed office services – is shifted from you to us. By utilizing Avalon’s highly trained employees,...
September 4, 2020

Are Back Office Services Your Operational Blind Spot?

The abrupt transition to remote working caused by COVID-19 uncovered gaps in many law firms’ back office services SOPs. How will mail be processed? How can I get things printed? Who can facilitate deliveries? And these are just a handful of common issues firms have been working through in 2020.
November 7, 2019

Avalon Welcomes Larry Kotterman

Larry Kotterman, Avalon’s new vice president of Managed Office Services (MOS), brings more than 25 years of MOS experience to Avalon, having worked at IKON (now RICOH) for 13 years and founding ProFile Discovery Columbus (his litigation support firm) in 2005.
September 18, 2019

Avalon Launches Three New Offices

Avalon, a national provider of eDiscovery, digital forensics, cybersecurity, managed services, and traditional litigation support services to law firms and corporations, announced today that it has opened three new offices. These additional locations strengthen Avalon’s national presence and its increasing commitment to helping the legal and business communities.
July 15, 2019

Time for a Tuneup: Optimize Your Office's Operations

It’s easy to figuratively “grease the wheels” of your operation when those wheels are squealing in your ear every day. But there are likely several processes in your business that are silently shrieking for a little WD‑40. Most of our clients are experts in their fields and not in document services operations, so they might not even be aware of inefficiencies at their offices. Here are four...
May 21, 2019

Infographic: Managed Office Services

Does this "before" image look familiar? If you are experiencing inefficiencies in your office, Managed Office Services may be the solution you've been waiting for.
March 6, 2019

8 Things to Consider Before Going Paperless

In 2004, Avalon was primarily a high-end copy/print service company. We decided that year to “put ourselves out of business” by investing in the equipment, software, people, and training to help our clients go paperless. It turns out, though, scanning didn’t put our document services out of business—not even close, actually. We’ve since built a very strong document imaging service line and...
August 15, 2017

How to Break Up with Your Document Storage Vendor

Over the last 10+ years, I have been contacted by five to ten clients per year asking if we can help get them out of the never‑ending death spiral of a contract that they have with their current document storage company. It might not be easy to hear, but the answer is not necessarily “yes,” but “maybe.” By all accounts, the big ones are very successful, multi‑billion dollar international...